Measurement
Re-work rate
The percentage of artifacts that need to be re-edited or re-shipped after first delivery to the next stage in the pipeline.
20% re-work rate is almost always a process problem (unclear specs at handoff), not a craft problem. The fix is sharpening the asset SLA: what exactly is expected, in what format, to what quality bar. Re-work is the cheapest thing to measure and the most actionable improvement in any ops operation.
Related
This term is part of the EpisodeOps Operations Reference — a vocabulary for podcast operators (production managers, agency owners, network ops leads). For the broader picture, read the podcast-operations manifesto.
Podcast operations